Frequently Asked Questions

FAQs

Please see some answers to our commonly asked questions.

Manage your membership
Please see our resources and tips to manage your membership via our Active World app.

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Contact Us
We are always interested in your feedback to help improve the services at Knox Leisureworks, please talk to one of our friendly staff members or submit an enquiry via the Contact Us page.

Get In Touch

Our pool temperatures are monitored daily, however may fluctuate slightly due to weather and other operational circumstances.

50m Outdoor Pool – 25°C
25m Indoor Pool – 28°C
Indoor Leisure Pool – 28°C
Outdoor Waterpolo Pool – 26°C
Program Pool (Warm Pool) – 31°C

Yes, visit passes can be shared by redeeming one visit per person. All memberships however, provide access to the listed member only.

Yes, we do! We have a QR code out at the reception for you to sign in with your Fitness Passport app.

If you’re attending a group exercise class (Aqua/Yoga/Pilates or Gym) please notify staff so that you can have an account set up on the ActiveWorld app to book.

Please note: Fitness Passport does not include 24/7 Access or Reformer Pilates.

We accept the following concession cards on the criteria that they have a valid expiry date and that the card is shown upon your first visit for new concession memberships or each casual visit to the centre:

  • Health Care card
  • Pensioner & Senior card
  • Student card
  • Veteran Affairs Card

Yes, members can place their membership on hold for free up to 6 weeks per year, unless enrolled in our GOswim program or for longer than 6 weeks. In these instances a fee of $5 per week applies. This can be self-managed via our Active World app, please see more information and directions on our Manage Your Membership page.

Manage my Membership

As part of your membership agreement, we require 30 days written notice for any cancellations. You must fill in a cancellation request form at our centre. The cancellation forms are available on request at reception.

There are no cancellation fees. If your cancellation is due to a medical emergency or of a similar nature, please contact management with the details to discuss your options.

Become a member

We have a range of memberships to suit all fitness goals and budgets.
Join our community today.

Memberships